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Frequently Asked Questions
- You can access the products you purchased from your e-mail address. If you cannot find them in your e-mail address, follow the steps below.
- Use the email address you used when purchasing the product to create a password reset request from this link.
- Create a new password from the password reset link sent to your e-mail address.
- You can log in to your account with the new password and your e-mail address.
- After logging in, you can access the product you purchased from the Purchased Product page.
- Your order is delivered in an average of 3-5 minutes after your payment is successfully completed. This period can be up to 5-15 minutes in exceptional cases when various security/verification steps are requested.
- If you still cannot reach your order after your payment is successfully completed, you can follow the instructions sent to your e-mail address. If you have received a notification to your e-mail address for phone verification or KYC verification, you must complete those steps. Or you can connect to our live support line at the bottom right of the site and request quick assistance.
-You can reach our live support line 24/7 via the icon at the bottom right of the site.